Legal
Refund & Cancellation Policy
This policy outlines the refund and cancellation terms for Viviz Technologies's IT services and Viviz CRM software subscription.
1. Viviz CRM — SaaS Subscription
Monthly subscriptions
Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. We do not provide pro-rated refunds for the unused portion of a monthly billing cycle once payment has been processed. Your account remains active and fully functional until the subscription period ends.
Annual subscriptions
Annual subscriptions may be cancelled within 7 days of the initial purchase date for a full refund. After the 7-day window, annual subscriptions are non-refundable; however, you may cancel to prevent auto-renewal at the end of the annual term. If you cancel an annual subscription after 7 days, your access continues until the end of the paid annual period.
Upgrades and downgrades
When you upgrade your plan, the price difference is charged immediately on a pro-rated basis for the remainder of your billing cycle. Downgrades take effect at the start of the next billing period. No partial refunds are issued for downgrades mid-cycle.
Free trial
Where a free trial is offered, no payment is charged during the trial period. You may cancel before the trial ends and you will not be billed. If you do not cancel before the trial ends, your selected plan will activate and the first payment will be processed.
2. Custom IT Services and Project Work
Project deposits
A 50% deposit is required before project work commences. This deposit covers initial discovery, architecture planning, and resource allocation. The deposit is non-refundable once the project kickoff has taken place and work has commenced. If we are unable to start the project after accepting the deposit (due to a reason on our side), we will refund the deposit in full.
Mid-project cancellation
If a client cancels a project after work has commenced, payment is due for all work completed up to the cancellation date. We will provide an itemised breakdown of completed work. Any amount paid beyond the value of completed work will be refunded within 14 business days.
Milestone-based projects
For projects structured around payment milestones, each milestone payment is due upon delivery of that milestone. Milestone payments are non-refundable once the corresponding deliverable has been accepted (or deemed accepted after a 7-day review window without written objection from the client).
Post-delivery disputes
If you believe a deliverable does not meet the agreed specification, you must raise the issue in writing within 7 days of delivery. We will investigate and either fix the defect or provide a written explanation. Disputes raised after this window may not be eligible for refund.
3. Consulting and Retainer Engagements
Prepaid consulting hours are valid for 90 days from purchase. Unused hours after 90 days are forfeited. Monthly retainers may be cancelled with 30 days' written notice. Retainer fees for the notice period are non-refundable. Unused hours within a given retainer month do not roll over to the next month unless explicitly agreed in writing.
4. Non-Refundable Items
The following are not eligible for refund under any circumstances:
- Domain registration fees and third-party hosting costs incurred on your behalf
- Third-party software licences, API subscriptions, or platform fees purchased as part of your project
- Design assets, stock imagery, or font licences acquired for your project
- Bank transfer or payment gateway processing fees
- Any services that have been fully delivered and accepted
- Work completed before a cancellation notice is received
5. How to Request a Refund or Cancellation
To request a refund or cancel a service, send an email to online@viviz.in with the subject line Refund Request or Cancellation Request and include:
- Your full name and company name
- The invoice number or subscription ID
- The service or product the request relates to
- The reason for the refund or cancellation
We will acknowledge your request within 2 business days and aim to process eligible refunds within 7–14 business days. Refunds are issued to the original payment method. Bank transfer timelines depend on your bank and are outside our control.
6. Dispute Resolution
If you are unsatisfied with our response to a refund request, please escalate in writing to online@viviz.in. We are committed to resolving disputes fairly and promptly. If the matter remains unresolved, it will be handled in accordance with the dispute resolution clause in our Terms of Service.
7. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated to active subscribers by email. The policy in effect at the time of your purchase governs that transaction.
Questions?
Contact us at online@viviz.in or write to: Viviz Technologies, No 47, 1st Floor, Sengunthapuram 3rd Cross Corner, Karur - 639002, Tamil Nadu, India.